1. How can we enroll a new staff member in the pension scheme?

Admitting a new staff member into the pension scheme simply requires you to have the employee fill in the Employee Membership Declaration Form and return the form, duly signed by your company and your staff, to our company. If you allow your staff to choose from more than one fund for their investment, please also ask the new employee to fill in the Employee Fund Selection Form.

2. How can we pay the monthly contribution?

You can pay your monthly contribution by cheque or bank transfer. With your notification of contribution, please also send us the softcopy in excel file or hardcopy of information about staff code, staff name, monthly salary, employer contribution, and employee contribution in the format as contained in the Employer Contribution Form.

3. How can we report an employment termination?

Upon employment termination of a staff member, you can simply submit to us the Employer Payment of Benefits Form, informing us the leaving staff member, including the date and reason of leaving employment.

4. How can I enroll in the pension scheme?

Upon acceptance by your employer, you can join the pension scheme of your company by filling in the Employee Membership Declaration Form and submit to your employer for approval. Should your employer allows you to join more than one fund, please also fill in the Employee Fund Selection Form to select the fund(s) of your own choice and the respective percentages.

5. How can I change my personal information?

You can change your personal information by filling in the Employee Change of Information Form wherein you can update your personal information such as address, contact number, or beneficiary(ies).

6. How can I place instruction for fund switching?

On a regular basis, depending on the number of times per year of fund switching allowed by your employer, you can request for fund switching of your pension fund free-of-charge by simply filling in the Employee Fund Switching Form wherein you can instruct for asset re-allocation and/or change the investment allocation for your future contributions. Please return the completed form to your employer for acknowledgement and for placing the fund switching instruction. Effective date shall be in accordance with the Fund Switching Rules set up with your employer and which can be referred in our website after your login to Pension Fund Account.

7. When can I withdraw my pension fund?

The accrued benefit in pension fund can be withdrawn upon the conditions stated in the pension plan as defined by your employer, such as old age retirement, employment termination, permanent incapacity for work, serious illness, and death. Your vested benefit percentage of your employer's contributions is regulated by your employer's pension plan, but in all circumstances you will be entitled to 100% of your own contributions towards the pension fund. Under normal circumstances, you will be able to receive your entitled benefit balance within 15 working days after your benefit entitlement date.